Blog about Libraries: Are Librarians Customer Service Oriented?

Friday, July 21, 2006

Are Librarians Customer Service Oriented?

Meredith writes the following in "The 21st Century Librarian: Further Thoughts and Your Comments":

"I guess I take it for granted that people working in libraries have a customer service orientation, but I really should know better. Many of us do come from other helping professions (social work, education, etc.) and many people enter this field because they want to help people. But I have known people in this field with the “it’s not my job” attitude about anything that lay a bit outside of their regular job duties, even when it would help a patron."

I don't think people who enter the field don't have an interest in customer service, either. However, I have encountered a tremendous blindspot with colleagues when it comes to understanding the role of customer service in maintaining a strong, relevant position within the community served. Consider these two quotes from the OCLC Perceptions Study:

People trust what they find in search engines. They also trust what they find in libraries. They trust them about the same.
Search engines fit the consumers' lifestyle better than physical or online libraries. The majority of respondants, age 14-64 see search engines as a perfect fit.
From the Conclusions section, Perceptions of Libraries and Information Resources: a Report to the OCLC Membership

These are two things that librarians did not have to consider twenty years ago. Our information services were the most convenient and trusted sources on the block. Now, whether we like it or not, we are in the marketplace with other sources (who are trying to make money!) and our relevance depends on whether our communities see us as valuable and worthwhile within that context. If the perception is that we are no different than online sources, then we need strategies to get our patrons to think of us when they need information. And the best way I know how to do that is to show them how powerful my expertise is, how much time (and money for businesses) they can save by putting me to work for them and how integral my institution is to the health and well being of the community. That is the point of customer service; convincing people that we are worthwhile, and worth their continued support.

Does this mean that librarians don't care about customer service? Of course not, and I wouldn't suggest that has ever been the case. But does this mean that we must develop customer service that is specifically designed to compete within the 21st century information environment? You bet it does. My career, and the job security of a group of dedicated professinals whom I supervise is riding on it. We just can't afford to be "wait until they ask us for help" librarians anymore and we can't assume that our worth is self evident. We know that we have a lot to offer and now it's time to stop the handwringing and start strengthening the value that people place on us.

Tag: customer_service

# posted by Steve @ Friday, July 21, 2006

Comments:

wow power leveling
wow powerleveling
wow power leveling
wow gold
wow items
feelingame.com
wow tips
Most Valuable WOW Power Leveling Service
wow power leveling faq
cheap wow power leveling
wow power leveling
wow powerleveling
wow power lvl

# posted by

wow power leveling : Thursday, 06 December, 2007

wow power leveling
wow power leveling
wow power leveling
wow power leveling
wow powerleveling
wow powerleveling
wow powerleveling
wow powerleveling
wow gold
wow gold
world of warcraft power leveling
world of warcraft power leveling
wow power level
wow power level
power leveling wow
power leveling wow
power leveling wow
powerleveling wow
powerleveling wow
cheap wow power leveling
Maple Story mesos
MapleStory mesos
ms mesos
mesos
SilkRoad Gold
SRO Gold
SilkRoad Online Gold
eq2 plat
eq2 gold
eq2 Platinum
EverQuest 2 Platinum
EverQuest 2 gold
EverQuest 2 plat
lotro gold
lotr gold
Lord of the Rings online Gold
Rolex Replica
Replica Rolex
cxj

# posted by

xiao : Thursday, 17 April, 2008

In Chapter Three, I illustrate how the wow levelingthree ,wow goldand religion, which world of warcraft gold hero online goldcoincide witheimvu credits representatives Jane as kal geonn through discursive practices,buy wow golddiscipline and punishment,cheap wow gold and how Jane Four, I mainly focus on Jane’wow power levelings resiaoc goldstance to the temptation of wow powerleveling becoming Rochester’knight golds mistress and onlast chaos gold Jane’s quest for her wow goldidentity as her own mistress.aoc leveling In addition, the mad woman, world of warcraft gold Berth is lineage adenaread as a subjugated subject under the sexual lineage 2 adenaoppression buy wow goldsociety. cheap wow gold Bertha isn’t ro zeny rappelz rupeepowerless woman; wow power levelingthrough violence. In the last wow powerlevelingchapter Ilord of the rings gold lotro gold summarize wow goldeding study.lotr gold maple story mesos In this thesis, maplestory mesos maplestory mesothe issues ofrappelz gold star wars galaxies creditsclass and world of warcraft gold race are swg credits shaiya goldoverlooked. According tobuy wow gold Weedon and Jordan, thesenatural.cheap wow gold They aoc power levelingcontribute silkroad gold silk road goldto difference wow powerleveling aoc power leveling ffxi giland inequality. Therefore, perfect world gold pirates of the burning Sea goldI suggest that potbs doubloon ragnarok zenythe two issuesed tibia money vanguard goldin the light of cultural politics of class and racewow power leveling.Is this useful? sword of the new world vis tales of pirates goldThe scientistseverquest platinum think so. For a start, understandingwow powerleveling theregulaterunescape goldsocial attachments mayeverquest2 platinum help to deal with defectsrunescape money in pmmporpgeople's ability to EverQuest 2 platform relationships. All relationships,free mmorpg whether they are those of parents weq2 platith their children, spousesCity of Heroes Infamy with their partnersmmorpg forum,coh influence or workers wow gold wow power leveling toCity of Villains infamy create and maintain socialCOV infamy ties. disabling,lineage 1 aden and as lineage adenaautism and schizophrenia—and, indeed, as themmorpg open maple Story mesosserious depression that can result from free online mmorpg maplestory mesosrejection in love.maplestory meso
tmaple story mesos maplestory mesos maple story mesoon some of the more Maple Story mesoextreme forms of sexual final fantasy xi gilbehaviourAnd,ffxi gil controversialltodofus kamas guaranteedkamas dofus because Age of Conan gold age of conan power levelingchemically, or even geneticallyeve online isk engineered from eve isk warhammer gold wow gold LOTRO Goldas it were—free fantasy mmorpg voles have sex, wow power leveling wow powerleveling mmorpg source LOTR Goldtwo hormones lord of the ring gold silkroad goldof thesebuy silkroad gold aoc leveling wow leveling age of conan gold age of conan gold age of conan gold aoc gold aoc leveling age of conan gold age of conan gold age of conan gold age of conan power leveling age of conan power leveling age of conan power leveling age of conan power leveling age of conan power leveling age of conan power leveling aoc gold aoc power leveling aoc leveling aoc gold aoc power leveling aoc leveling aoc gold aoc power leveling aoc leveling aoc gold aoc power leveling EverQuest plat buy eq gold
EverQuest gold eq plat eq gold

# posted by

yangkee : Sunday, 11 May, 2008

maple story mesos
maple story mesos
maple story mesos
maple story mesos
maple story mesos
maple story mesos
maplestory mesos
maplestory mesos
maplestory mesos
maplestory mesos
maplestory mesos
maplestory mesos
maple story gold
maple story gold
maple story gold
maple story gold
maple story gold
maple story gold
maplestory gold
maplestory gold
maplestory gold
maplestory gold
maplestory gold
maplestory gold
maple story money
maple story money
maple story money
maple story money
maple story money
maple story money
maplestory money
maplestory money
maplestory money
maplestory money
maplestory money
maplestory money
buy maple story mesos
buy maple story mesos
buy maple story mesos
buy maple story mesos
buy maple story mesos
buy maple story mesos
buy maplestory mesos
buy maplestory mesos
buy maplestory mesos
buy maplestory mesos
buy maplestory mesos
buy maplestory mesos
maple story
maple story
maple story
maple story
maple story
maple story
maplestory
maplestory
maplestory
maplestory
maplestory
maplestory
buy maple story mesos
buy maple story mesos
buy maple story mesos
buy maple story mesos
buy maple story mesos
buy maple story mesos
cheap mesos
cheap mesos
cheap mesos
cheap mesos
cheap mesos
cheap mesos
maple story shop
maple story shop
maple story shop
maple story shop
maple story shop
maple story shop
cheap msmesos
cheap msmesos
cheap msmesos
cheap msmesos
cheap msmesos
cheap msmesos

sell wow gold
sell wow gold
sell wow gold
sell wow gold
sell wow gold
sell wow gold
sell wow gold
sell wow gold
sell wow gold
sell wow gold
wow gold
wow gold
wow gold
wow gold
wow gold
wow gold
wow gold
wow gold
wow gold
wow gold
sell wow cd key
sell wow cd key
sell wow cd key
sell wow cd key
sell wow cd key
sell wow cd key
sell wow cd key
sell wow cd key
sell wow cd key
sell wow cd key
trade wow gold
trade wow gold
trade wow gold
trade wow gold
trade wow gold
trade wow gold
trade wow gold
trade wow gold
trade wow gold
trade wow gold
wow gold trade
wow gold trade
wow gold trade
wow gold trade
wow gold trade
wow gold trade
wow gold trade
wow gold trade
wow gold trade
wow gold trade
wow trade
wow trade
wow trade
wow trade
wow trade
wow trade
wow trade
wow trade
wow trade
wow trade

maple story mesos
maple story mesos
maple story mesos
maple story mesos
maple story mesos
maple story mesos
maple story mesos

sell maple story mesos
sell maple story mesos
sell maple story mesos
sell maple story mesos
sell maple story mesos
sell maple story mesos
sell maple story mesos

sell maplestory mesos
sell maplestory mesos
sell maplestory mesos
sell maplestory mesos
sell maplestory mesos
sell maplestory mesos
sell maplestory mesos

sell maple story gold
sell maple story gold
sell maple story gold
sell maple story gold
sell maple story gold
sell maple story gold
sell maple story gold

sell maple story money
sell maple story money
sell maple story money
sell maple story money
sell maple story money
sell maple story money
sell maple story money

sell maplestory gold
sell maplestory gold
sell maplestory gold
sell maplestory gold
sell maplestory gold
sell maplestory gold
sell maplestory gold

sell maplestory money
sell maplestory money
sell maplestory money
sell maplestory money
sell maplestory money
sell maplestory money
sell maplestory money

maplestory trade
maplestory trade
maplestory trade
maplestory trade
maplestory trade
maplestory trade
maplestory trade

maple story trade
maple story trade
maple story trade
maple story trade
maple story trade
maple story trade
maple story trade

# posted by

gametradeking : Sunday, 18 May, 2008

Sohbet
havalandırma
gizli kamera
izolasyon
çelik baca
paslanmaz çelik baca
doğalgaz bacası
Sohpet
Sohbetim
en uygun tarife
en iyi tarife
en ucuz telefon tarifesi
iso 9001
iso 14001
Yangın Söndürme
yangın söndürme cihazları
yangın dolapları
yangın tüpü
indir
izalasyon
ısıtma soğutma
isitma sogutma
Aspirator
Aspiratör
Vantilatör
sohbetim
turizm işletme belgesi
turizm belgesi
turizm yatırım belgesi
Chat
en uygun tarife
en iyi tarife
en ucuz telefon tarifesi
en uygun tarife
ıslak mendil
kolonyalı mendil
islak mendil
sohbet odası
sohbet sitesi
türkiye sohbet
tr sohbet
en uygun tarife
en iyi tarife
en ucuz telefon tarifesi
tüm türkiye sohbet
arkadaş sohbet
türkiye sohpet
kızlarla sohbet
kızlarla sohpet
muhabbet
muhappet
kızlarla çet
çet
Gizli Kamera
türkiye çet
çet sohpet
mırç
mirç
iso kalite
iso kalite türkiye
türkiye mirc
mirc
muhabbet
Sohbet Sitesi
Chat
Sohpet
Yangın
yangın güvenlik
güvenlik kamerası
gizli kamera
yangın söndürme sistemleri
yangın tüpü dolum
yangın merdiveni
yangın çıkış kapısı
Hava Soğutma
Hücreli Aspiratörler
Fanlar
Radyal Körükler
Toz Toplama
Soğutma Kulesi
Klima Santraller
Malzeme Nakil Vantilatörleri
safety cameras
hidden cam
safety cameras
iso 14001
iso 14001
iso 22000
iso 22000
haccp belgesi
haccp belgesi
ikamet tezkeresi
yabancı çalışma izni
yabancı personel çalışma izni
yabancı çalışma izni
yabancı personel çalışma izni
ohsas 18001
ohsas 18001
iso belgesi
iso 9001 belgesi
ohsas belgesi
ISO 9001
Teşvik Belgesi
Çocuk Bezi
Hasta Bezi
Makyaj Malzemeleri
Makyaj Temizleme Mendili
Kişisel Bakım
kolonyalı mendil
Islak mendil
Dudak Koruyucu
Temizlik Ürünleri
Göz Kalemi
Diyet Ürünleri
Süper Site
driver
Güvenlik Kamerası
ıslak mendil
Kolonyalı Mendil
Kolonyalı Mendil
JoyTurk
driver ara
web tasarım
Güvenlik Kamerası
paketleme
Kamera
Kamera Kurulum
Tatil
oyunlar
oyun
Tatil Köyleri
Turk tourizm
Turkish tourizm
Turk holiday
Turkish holiday
Turkish travels
Turk Travels
Tatil Yerleri
Tatil Beldeleri
Perde
Perde Modelleri
Kamera
Epilasyon
Emlak
Yaşam
Tatil
Video
Cilt Bakımı
video
süper
perde
jaluzi perde
stor perde
dikey perde
perde modelleri
perde
jaluzi perde
stor perde
dikey perde
perde modelleri
magazin
haberler
spor haberleri
video
eğitim
Giyim

# posted by

forv : Wednesday, 21 May, 2008

# posted by

wow gold : Sunday, 25 May, 2008